Manager, Senior Support Engineering
OpenAI · Dublin, Ireland
Evidence
OpenAI is on the Irish DETE permits list. The posting offers relocation help but doesn’t mention a visa.
Sponsor register
Irish DETE list of companies issued employment permits in 2026
Listed as OpenAI Ireland Limited. 2 permits issued so far in 2026. Snapshot 26 Oct 2026.
Job posting
We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
On jobs.ashbyhq.com/openai, read 26 Oct 2026.
Still open
Seen on the job board
First seen 24 Oct 2026. We check every day and remove closed roles.
Where you apply
jobs.ashbyhq.com/openai
OpenAI’s job board, hosted by Ashby.
Being on the register means OpenAI can sponsor visas. It doesn’t confirm this role qualifies, so check with the recruiter.
About the role
About the Team The Senior Support Engineering team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models.
We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI.
About the Role We’re looking for a Support Engineering Manager to build and guide a high-performing team of experienced Senior Support Engineers with backgrounds in software engineering, site reliability engineering, and systems architecture. These engineers are trusted to operate with autonomy, tackle deeply technical challenges, and serve as the final escalation point before Engineering. In this role, you'll lead a team focused on deep problem-solving, proactive reliability work, and customer-specific troubleshooting. You’ll drive the design and operations of OpenAI’s incident management processes, including tooling, automations, and training, and ensure they are scalable and resilient.
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